Strengthening community
Our work creates opportunities for Deaf people to connect, share experiences and build lasting friendships.
4,500+Deaf people supported through our Safe and Sound advocacy service between 2018 and 2023
Impact & community reach
Support in BSL changes lives
Our in-person and online services help Deaf people understand important information, make informed decisions, reduce barriers and build confidence.
- Accessing healthcare appointments
- Understanding official correspondence
- Navigating housing and social care services
- Building confidence when communicating with professionals
- Reducing isolation through community connection
Empowering independence
Some people who first receive support later volunteer, move towards employment or become more involved in community life.
Our commitment
We listen to the community and build services around real needs.
Future vision
A fully Deaf-led support network across the UK
We aim to strengthen Deaf-led support, improve accessibility and create more opportunities for Deaf people.
National Deaf advocacy service
Our long-term goal is a UK-wide service where Deaf people can connect directly with Deaf advocates through BSL video communication. This would provide guidance and advocacy from the beginning, reduce anxiety and help ensure each person’s voice is heard.
BSL translation and accessible content
Following the British Sign Language Act, organisations are increasingly recognising the importance of information in BSL. We aim to help organisations, charities and businesses provide website translations, accessible video resources and information presented by Deaf BSL presenters. Deaf involvement will help ensure content is culturally appropriate and genuinely accessible.
Interpreter training and standards
We want Deaf professionals to help train and assess interpreters working in complex medical, legal and financial settings, where accuracy and cultural understanding are essential.
Expanded Personal Assistant support
We plan to train more Personal Assistants and reach more Deaf individuals who currently struggle to access support from professionals who understand their language, experiences and needs.
By expanding our services, developing new initiatives and continuing to listen to the Deaf community, we hope to remove barriers and create meaningful change across the UK.